Frequently Asked Questions
FaQ
Your questions answered here.
Yes, personal gifts and donations (excluding vehicles) can be sent.
Yes, if they don’t require a customs export declaration and are under $2,000 CAD.
Yes, with proper packaging, electronics are safe to ship via air.
We currently don’t ship perishable goods, but we’re adding this service soon! Stay tuned for updates.
Yes, we offer special packaging for fragile items like glassware and decorations.
Shipping of passports, precious metals (gold/silver), antiques, weapons, currency, and culturally protected items is strictly prohibited.
Yes, all shipments are fully insured against loss or damage during transit.
We take every precaution with packaging. Contact us if any issue arises for assistance.
Yes, we offer professional packaging for all types of shipments.
No. Please do not seal the package—we must inspect it before finalizing the shipment.
You can get a quote by visiting our office, calling us during business hours, or emailing us anytime. Contact us now for more details.
All customs fees and import taxes are already included in your shipping cost – no additional payments required.
It depends on the item and destination—our team can assist you before shipping.
Use the formula: (Length × Width × Height in cm) ÷ 5000.
Volumetric weight is calculated based on your package’s size. If it’s bulkier than its actual weight, you are charged by volume.
All eligible shipments are charged at a flat rate of $45 CAD per kilogram. Due to the strict enforcement of airline volumetric weight regulations and the implementation of a standardized air freight pricing structure, a 9% adjustment will be applied to the total shipping cost. All rates remain fully all-inclusive, with no hidden or unexpected charges.
Delivery typically takes up to 21 days, though public holidays or unforeseen circumstances may occasionally affect the timeline.
Yes, we take care of customs and final delivery in destinations.
Simply drop off at our Toronto (Richmond Hill) location, and we’ll deliver door-to-door globally to residences and businesses.
From our Toronto (Richmond Hill) office, we handle door-to-door deliveries globally for both residential and commercial addresses.
Online tracking will be available soon.
